Tools for Transformation
Protocol for the "Hard to Talk Abouts":
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You |
Your Partner |
1. Make an appointment. “There’s something I want to clear up with you. When would be a good time?”
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Partner tries to be available as soon as possible. |
2. Make a statement of positive intent. Example: “My wish is to end this conversation feeling good about you and us.”
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Partner mirrors. |
3. Make a statement of appreciation. Example: “I can see the effort you are making. . . ”.
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Partner mirrors. |
4. Make a brief statement of your frustration, using the formula:
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Partner mirrors, empathizes, and validates. |
5. DO A REALITY CHECK: “What was (is) going on for you around that?”
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Partner responds.
Sender mirrors partner. |
6. Make a statement about what you most deeply want around this issue.
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Partner agrees to specific wish. |